Terms Conditions & Privacy Policy

We sincerely thank you for shopping at Just Dog Food and The Team at Just Dog Food are dedicated to supplying a unique service to Hounds and their loving owners all over Australia when they shop with us, however, at times there may be some things that are simply out of our control.

We know you will understand that in the event that something does concern you, we will try do what we can to assist but we ask that you read our Terms and Conditions below so that you are aware of some things.

If, after reading this page, you have any concerns or simply wish to ask us something, please contact us and we will do our best to help…

Terms & Conditions

Just Dog Food” (referred to as “Just Dog Food”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. If you do not accept these Terms, you must refrain from using the Site.

Products and Services

Just Dog Food operates the Site as an online store for the sale and purchase of retail goods.

The Site may contain information from a number of suppliers of products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to Just Dog Food for sale on the Site.

We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site.

Information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.

Pricing and Payment

The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian  dollars (AU$). Payment for goods online may be made by an approved account.
Prices may be subject to change without notice at the discretion of Just Dog Food.

Just Dog Food currently accepts the following payment method options:

1. Online credit card payment by Mastercard or Visa
2. PayPal
3. AfterPay
4. ZipPay

Credit Card

You may pay for goods by Mastercard or Visa.

Choosing to pay by credit card is an efficient way of shopping on the Site, as orders will be processed once confirmation of payment is received.

In relation to ensuring your safety when making online credit card payments, always look for ‘https://’ in the address bar as well as the padlock or key symbol in the bottom right hand corner of your browser window.

Please note if you are using IE 7 Windows browser, the padlock can be found in the top right hand corner at the end of the address.

Goods and Services (“GST”) and Other Taxes

Prices displayed on the Site are not subject to GST.

You are responsible for the payment of any and all taxes, duties, charges, imposts or other liabilities imposed by any government agency, government taxation agency or the governmental body, including without limitation, any customs duty, any additional GST payable or any value added tax imposed on any products or services acquired or ordered from you from this Site.

Risk & Title

Just Dog Food will retain title to the goods you order until you have made payment in full for those goods but all risk in the goods will pass to you upon the delivery of the goods to, or the collection of the goods by, a postal or courier service. You should consider whether to obtain any suitable insurance in respect of the goods.

Orders and Deliveries

You may place an order for goods via the shopping cart tool on the Site. This can be done by email or by telephone.

All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason, although we will do our best to assist. Please see our Shipping & Returns page for further details

We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised.

Just Dog Food will attempt to deliver or dispatch all orders within the time frames displayed on our Shipping & Returns page from the date the order is made, however Just Dog Food accepts no responsibility for delays. If stock is ordered from overseas, there may be delay of up to six (6) weeks. We will notify you of any unexpected delays as soon as reasonably possible.

Once again, please read our Shipping & Returns page for more information

Refunds and Exchanges

If you are not satisfied with the goods purchased on the Site we will offer:
a. a full refund of the goods purchased; or
b. a store credit which is valid for up to 3 months; or
c. an exchange of the goods for another size or style,

on the condition that the goods are returned within 7 days of the receipt of your goods and the items are in their original condition as purchased, with all labels/tickets attached. The goods must not have been opened or used.

You may exchange an item up to a maximum of two (2) times, however you must pay the postage fees for sending the item back to us. We will pay the postage fees to resend the exchanged items to you. However, there will be a $15 restocking fee per batch of goods returned and exchanged.

Standard postage fees will apply if we agree to exchange an item more than two (2) times.

No exchanges, credit note or refunds are offered on sale rack items or for international customers.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.

If you need to return an item, please contact us for a returns form and read our Shipping & Returns page.

Competitions

From time to time competitions and promotions (“Competitions”) may be posted on this Site or on Social Media. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.

Intellectual Property

This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws.
You may view our Site and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another website, or create derivative works from any part of this Site, or commercialise, any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained in this Site is to be interpreted as a recommendation to use any information on this Site in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this Site will not infringe such intellectual property rights.

Other Websites

The Site may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this Site without written permission.

Secure Data

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this Site at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the Site, please contact us immediately by email

Viruses

Given the nature of the internet, we cannot guarantee that this Site is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Site will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this Site, and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we accept no responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site or any linked website.

Use of Your Material

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this Site may be improved or materials which we may add to this Site. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

Privacy Policy

At Just Dog Food, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@justdogfood.com.au

Who are we?
Our business was started in 2016 and we sell dog food, treats and healthcare solution products within Australia. Our business number is 1300 28 38 38 and we are based in Adelaide, South Australia.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services,
purchase any products from our website or if you register to receive our newsletters.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?
We may use your information to:
process orders that you have submitted;
seek your views or comments on the services we provide;
notify you of changes to our products;
send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of
information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties.
Remarketing and Behavioural Targeting
These services allow this Application and its partners to inform, optimise and serve advertising based on past use of this Application by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
AdRoll (Semantic Sugar, Inc.)
Facebook
Instagram

Personal Data collected: Cookie and Usage Data.

Facebook Ads conversion tracking (Facebook)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.

Personal Data collected: Cookie and Usage Data.

Display Advertising extension for Google Analytics.
Google Analytics on this Application might use Google’s Interest-based
advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.

Personal Data collected: Cookie and Usage Data.
Google AdWords conversion tracking (Google)
Google AdWords conversion tracking is an analytics service provided by Google, Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.

Personal Data collected: Cookie and Usage Data.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing
communications from us about and our exciting products and services, then you can select your choices by ticking the relevant
boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@justdogfood.com.au

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the
information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us info@justdogfood.com.au
You have the right to ask for a copy of the information we hold about you ($20 cost) to cover our costs in providing you with details of the information we hold about you. 
Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with
information relevant to you. We may make use of additional information about you when it is available from external sources to
help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.


Use of ‘cookies’
Like many other websites, Just Dog Food website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality
when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy
policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your
parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.

Disclaimer

Illustrations on this Site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. All measurements and capacities are approximate and can vary due to manufacturing changes.

We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Site or to its availability, functionality or performance, except as otherwise provided under any applicable law. You expressly agree that your use of the Site is at your sole risk.

We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Site. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this Site is at your own risk. To the maximum extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Site or provided through this Site through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Site from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Site, any information that you provide to us via this Site or any damage that you may cause to this Site. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Trade Practices Act 1974 (Cth).

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of South Australia, Australia, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Australia, Australia.

If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect.

If you access this Site in a jurisdiction other than South Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this Site complies with the laws of any country outside Australia.

General

We may, from time to time, add or remove information, products or services from this Site without notice.

We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this Site at any time without notice. Your continued use of this Site following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

Reference to “Site” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).